Frequently Asked Questions

If you have never reaped the benefits of self-storage, it can be a challenge to know where to start. Fortunately, Big Guy Storage is here to help. Check out some of our most frequently asked questions to get a better idea of what you can expect. If you have any questions that have not been answered on our site, please feel free to reach out to us.

Temperature-controlled storage is beneficial for storing temperature-sensitive items and items that will thrive in consistent environments. Temperature-controlled capabilities allow you to adjust the temperature and humidity in your storage unit.

Pay your bill online and sign up for automatic payments to be taken out, so you never miss a payment. Login to your account on our website to view your bill and pay online securely. We accept major credit cards, such as Discover, Amex, Visa, and Mastercard.

Determine the size you will need by utilizing our storage calculator. You can organize by the room type you wish to store or tailor your space using virtual 3D mapping.

Yes. We make it easy to complete the rental process entirely online. Calculate your space, sign your lease, and pay your bill online. Set up autopay for even faster processing.

Yes. We offer property protection plans to our tenants for small additional costs that are added to your monthly bill. Your items must be covered under the policy in the event of the unexpected.

Whether the location you choose is remotely managed or has staff onsite, our office hours indicate when team members are available to assist you. Gate hours indicate the availability of your storage unit access. Gate hours are not affected by office hours, and electronic gates and metal fencing ensure your items are safe even when the office is closed.

Yes, and we highly encourage you to do so. Our storage units are perfect for temporary storage, and the transition between semesters means you need to store easily and temporarily.

Bringing your own lock is not necessary, but you are allowed to bring your own disc lock if you choose. We also have disc locks available for sale.

  • Food, drinks, or other perishable items
  • Hazardous substances: anything flammable, explosive, toxic, or corrosive
  • Living beings such as pets or plants
  • Illegal goods
  • Combustible materials such as fireworks, gasoline, or propane tanks
  • Weapons or firearms

As soon as you have picked out the space that works for you and signed your lease online, you can move in immediately. Make sure you set up autopay for a streamlined process.